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Defective Parts
We try our best to minimize any defective parts that are shipped with products. Within 30 days from the time you purchase any of our canopy products, we will replace - free of charge - any part which is defective. Your replacements will be shipped to your home by UPS Ground, also at no charge. Damages from improper anchoring, strong winds, snow or ice are not considered defects. Next-Day replacements will require shipping charges.

Improper Anchoring, Strong Winds, Snow or Ice
Manufacture does not guarantee these canopies in snow or ice under any circumstances. These canopies are designed to protect against damages caused by the sun, rain, tree sap, birds, etc. They are not designed to hold the roof loads that accompany snow or ice. If your canopy is not anchored securely, it will fly away. Canopies make excellent kites. If your canopy takes flight we will not send free replacements. Anchoring is your responsibility. We offer several types of anchoring kits from temporary to semi-permanent. If a strong weather front is coming - remove the cover. The cover is designed to be quickly and easily removed.

Certain regions of the country are extremely hard on covers of any kind. If you live in these areas (such as Florida, Texas, New Mexico, Arizona, Nevada or High Altitudes) you probably already know how the sun can make life difficult. Normal wear and tear is not covered. In order to receive a discount or free replacement you will have to return the defective cover to our warehouse for inspection before we will send a replacement. You must, in all cases, provide a copy of your receipt showing the date of purchase, model number and price. Damages caused by improper anchoring, strong winds, snow or ice are not considered defects. We offer replacements at extremely affordable prices.


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